Amazon has silently made another digital health acquisition, buying digital health startup Health Navigator for an unrevealed amount. Founded in 2014, Illinois-based firm provides digital health clinical content in the form of APIs that can be used by Electronic Health Records (EHRs), telemedicine providers, health chatbots and medical call centers.
This is the second health startup acquired by Amazon. The first was online pharmacy PillPack, purchased by the company in 2018 for a little less than $1 billion. PillPack’s services have also been merged into Amazon Care, which offers deliveries of prescriptions with distantly communicated treatment plans.
Health Navigator aims at digital diagnostics and triage recommendations to help lead patients toward the right point of care. And the startup is led by CEO David Thompson, one of the minds behind the Schmitt-Thompson protocols that have become the standard used by call center nurses to triage patients. In its work with technology partners such as Microsoft and other healthcare companies, Health Navigator delivers several services such as symptom-checking tools that can support remote diagnoses and the company helps patients determine whether they should stay home, see a doctor or head straight to the emergency room.
Neither Amazon nor Health Navigator has yet to make an official announcement regarding the acquisition but we will likely hear more once the recently acquired company becomes a part of Amazon Care.
Amazon’s health care ambitions are of particular interest to Nashville’s $46.7 billion health care industry — home to an array of hospital operators and more than 500 healthcare-related companies employing 270,000 people locally — given the company’s planned 5,000-job operations hub in downtown Nashville. Health Navigator’s website doesn’t so far reference an acquisition, but the company has revealed that it will not renew its contract with current customers, according to two people familiar with the matter who asked not to be named because of confidentiality.